SHIPPING & RETURNS

Shipping

We ship all our orders with DPD & DHL. The delivery will take estimate 3-5 working days, it depends from which country you order.
All our prices indicated are Euro prices including the legal VAT (20%).

Zone 1  |  Free Shipping
Germany

Zone 2  |  Free Shipping
All European Union countries, Norway, Switzerland

Zone 3  |  € 20
Greenland, Canada, Russia, Turkey, USA

Zone 4  |  € 30
Argentinia, Australia, Brasilia, Chile, Colombia, China, Costa Rica, HongKong, Indonesia, Iran, Israel, Japan, New Zealand, Philippines, Singapur, South Afrika, South Korea, Vietnam, Thailand
 


Return Policy

Thank you for ordering in our online shop. We care about your feedback! If you have any problem with your order please send us an email at info@esperando.eu within the 14 days of the item's delivery. Return shipping is not covered unless you received a defective or wrong item. Returned items must be unused and sent with the original receipt & packaging. We will make sure that you're satisfied with your order and do our best to make you happy!


Note

Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers. We are now offering Free Shipping in Europe, but we are no longer offering free returns. It can take up to fourteen (14) days to process your credit note. It is only possible to return items within the EU. If you would like to return something from outside the EU, please send us an email to: info@esperando.eu


Payment

We currently accept payments by Credit Card (Visa & Master Card) & Paypal.
Amex and Discover cards are supported through the Paypal guest or member checkout. Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.